Privacy Policy

Green Candle Digital Studio (“we”, “us”, “our”) is a web design and digital services business operating in Liverpool, United Kingdom.

We are the data controller for the personal information collected through this website.

Email: info@greencandledigital.co.uk
Address: Level One, Basecamp Liverpool, 49 Jamaica Street, Liverpool, L1 0AH

When you submit an enquiry through our website, we collect:

• Full name
• Email address
• Phone number (optional)
• Business type (e.g. barber, nail salon)
• Services you are interested in

We do not collect payment information, passport details, or any special category data as defined under UK GDPR.

We use your information solely to:

• Respond to your enquiry
• Provide you with a quote or proposal for our services
• Follow up on your request if we have not heard back

We do not use your information for automated decision-making or profiling.

We process your personal data under Article 6(1)(b) UK GDPR (processing necessary to take steps at your request prior to entering a contract) and, where applicable, Article 6(1)(f) (our legitimate interest in responding to business enquiries).

We share your data with the following third party solely for the purpose of delivering your enquiry to us by email:

• Resend (email delivery service, resend.com). Your enquiry data passes through their infrastructure to reach our inbox. Resend acts as a data processor on our behalf.

We do not sell, rent, or share your personal data with any other third parties for marketing or any other purposes.

We retain enquiry data for 12 months from the date of submission. If you become a client, we retain relevant contact information for the duration of our working relationship and for 6 years thereafter in accordance with UK tax and contractual record-keeping obligations.

After the applicable retention period, your data is securely deleted.

This website uses only essential cookies required for the site to function. We do not use tracking, advertising, or analytics cookies.

If this changes in the future, this policy will be updated and a cookie consent mechanism will be added.

You have the right to:

• Access the personal data we hold about you
• Rectify inaccurate data
• Erase your data (the “right to be forgotten”)
• Restrict our processing of your data
• Object to processing based on legitimate interests
• Data portability: receive your data in a structured, machine-readable format

To exercise any of these rights, email us at info@greencandledigital.co.uk. We will respond within 30 days.

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Enquiry data is transmitted over encrypted connections (HTTPS) and processed by Resend using industry-standard security practices.

Resend may process data outside the UK. Where this occurs, it is subject to appropriate safeguards in accordance with UK GDPR Chapter V, including standard contractual clauses.

Our services are directed at businesses and adults. We do not knowingly collect personal data from anyone under the age of 18.

We may update this policy from time to time. The “last updated” date at the top of this page will reflect any changes. Continued use of this website after changes are posted constitutes acceptance of the revised policy.

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk
Phone: 0303 123 1113